Reservation Policy

1. Introduction

Welcome to Clever Chachi! We’re delighted you’re considering dining with us. To ensure a seamless and enjoyable experience for all guests, we’ve established this Reservation Policy to guide the process of booking, modifying, or canceling your table.

2. Purpose

This policy aims to:

Provide clear instructions for making, updating, or canceling reservations.
Ensure efficient table management and timely service for everyone.
Protect our guests’ and our team’s time by reducing no-shows and last-minute changes.

3. Scope

This policy applies to all reservations at Clever Chachi, including those made via our website, phone, email, or approved third-party platforms. It covers standard bookings, group reservations, and special event arrangements.

4. Reservation Process

4.1 How to Book

Guests may book a reservation at Clever Chachi through the following methods:

Website: Use our online booking tool on the Clever Chachi site.
Phone: Call us during business hours at our Castle Hill location.
Email: Send a reservation request by email.
Third-Party Platform: Book via trusted partners (if applicable).

To help us serve you best, please provide:

Full name
Contact number
Email address
Reservation date and time
Number of guests
Any special requests or dietary needs

4.2 Confirmation

Reservations are subject to availability. Once processed, you’ll receive confirmation via email or SMS—typically within 24 hours. If you don’t receive confirmation, please contact us directly.

4.3 Modifications

Need to change your reservation? Just let us know at least 24 hours before your scheduled time—via the same method you used initially. We’ll do our best to accommodate changes (e.g., guest count, timing, special requirements) based on availability.

4.4 Cancellations

To cancel your booking, notify us as soon as possible—24 hours in advance if you can. Cancellations may be processed through our website, by phone, or via email.

5. Types of Reservations

5.1 Standard Reservations

For up to 6 guests—bookable via all methods listed above.

5.2 Group Reservations

For parties of 7 or more. Please contact us directly to discuss availability and arrangements. A refundable deposit may be required to secure your booking.

5.3 Special Event Reservations

Planning something special—a birthday, anniversary, or corporate event? Reach out to us for tailored arrangements, customized menus, and deposit information.

6. Payment and Deposit Policies

6.1 Payment Methods

We accept:

Cash
Credit/Debit cards (Visa, MasterCard, AmEx)
Online payments (e.g. PayPal, Stripe)

6.2 Deposit Policy

Group and special event bookings may require a deposit (amount based on the estimated bill). Deposits are refundable if canceled within the designated notice period—details provided when booking.

7. No-Show and Late Arrival Policy

7.1 No-Show

If you do not show up without informing us, a no-show fee may apply—or the deposit may be forfeited.

7.2 Late Arrival

Please arrive on time. We hold reservations for a grace period of 15 minutes. After that, your table may be offered to another guest, and dining time might be shortened.

8. Special Requests and Accommodations

We’re committed to making your visit exceptional. Let us know in advance if you require:

Dietary accommodations (allergens, vegan, etc.)
Specific seating (e.g., booth, quiet area)
High chairs, accessibility arrangements, or other custom needs

While we aim to honor all requests, we can’t guarantee availability—but we always try our best!

9. Privacy and Confidentiality

Your privacy matters. Any information you provide will be used solely for managing your reservation and enhancing your experience. We never sell or share your details without consent, except as legally required.

10. Changes to Reservation Policy

Clever Chachi reserves the right to update this policy at any time. Any changes will be posted on our website and take effect immediately—so please review periodically.

11. Contact Information

For reservation-related questions or clarifications, reach us at:

Clever Chachi
Garden Piazza, Shop 6, 3-9 Terminus Street, Castle Hill NSW
Phone: +61 430 736 403
Email: bookings@cleverchachi.com.au, clevercatering7@gmail.com

Thank you for considering Clever Chachi. We look forward to welcoming you and sharing a memorable dining experience!